CANCELLATION POLICY
Cancellation & Amendments
We would deeply regret your decision to cancel your trip to Cambo Tours, however we realize that there are many valid reasons that this can happen.
In the event of cancellation, the cancellation fee will be applied as below:
More than 45 days prior to departure: The total deposit paid to us (30% of tour value) will act as your cancellation fee to cover hotel charges and organization fees. (Because to book accommodations for your tour, we need to pre pay for all hotels as in your itinerary)
07 – 14 days: 22 – 45 days prior to departure: 60% on total value of the Tour Cost charged, due to hotel charges for no-shows and organizing fees.
01 – 06 days: Within 1-22 days prior to departure: 100% on total charged.
No-Show: 100% on total charge.
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.
SPECIAL NOTES:
Cambo Tours & Travel Cancellation received up to 45 days before departure.
You need to pay more if the cancellation of a member in your tour group causes the change of the Tourist Class.
CHANGES OF BOOKING
Transfers: Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.
Other changes: If you wish to make any other change to your booking at any time (itineraries, hotels, fligh tickets, etc.) after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.
Treatment of changes by our suppliers: Many of our suppliers, particularly airlines do not permit us to change names or travel dates and impose full or partial charges. We will pass these on to you where applicable. All expenses incurred by Cambo Tours & Travel in alteration of the booking are to be paid by customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels if any.
Tailor-made Luxury Packages
Siem Reap Cycling Tours
The trip will start in Siem Reap, the ancient capital to visit Angkor temple complex including the 7th Wonder of The Worl, Angkor Wat and all the must visit temples. From Siem Reap to Phnom Penh we take the option of travelling by boat when the public boat has their schedule with …
Angkor Wat Highlight Tour
We cycle approximately 300 km mostly on tarmac roads on most of the days. From Siem Reap tow Phnom Penh, crossing Tonle Sap lake by boat. Getting around and out of Phnom Penh is probably the most busy traffic. So always keep single line. We might do a little bit transfer out…
Siem Reap Honeymoon Trip
Embark on a 6 day Cambodia luxury honeymoon package and enjoy your perfect romantic honeymoon trip to World Heritage Sites as well as unspoiled tropical islands & beaches. Highlights include aromatherapy massage, dining under the stars, sunset on gondola paddleboat ride,…
Siem Reap 5 Days 4 Nights
Our Driver will pick you up from your hotel or at the Airport and continue for a Tours. Our professional staff will show you an itinerary about your package tour. The trip will start on the first day to the Small Circuit Such as Angkor Thom…
Cambodia Heritages Tours
Spend Time leering about elephants as you follow them through their natural habitat, observing their relationships and behaviors. Our fun trekking experience showcase not only elephant but also the fascinating flora and fauna…
Angkor Wat Sunrise & Sunset
Begin with an early pickup from your hotel at 4.30 AM in an air-conditioned vehicle, and travel to the main entrance of the Angkor Wat to admire the stunning sunrise over this ancient and mysterious complex. Next, visit the South Gate …